How Can We Help You?

We accept the following payment methods:

Credit Cards/Debit Cards

Visa, MasterCard, American Express, Discover.

PayPal

ACH eChecks 

Shipping Methods:
We use the following shipping options to get your order to you efficiently:

• Standard Shipping: USPS
• Expedited Shipping: FedEx
• Bulk Goods: LTL (Less-Than-Truckload) or Full Truck Load

Processing Time:
Orders are processed within 1-2 business days. You will receive a confirmation email with tracking details once your order has shipped.

Delivery Time:

• Standard Shipping (USPS): 5-7 business days
• Expedited Shipping (FedEx): 2-3 business days
• Bulk Goods (LTL/Full Truck Load): Delivery times vary based on destination and shipment size

Custom Products & Back Orders:
Please note that custom products or back-ordered items may take approximately 8-16 weeks for delivery, depending on the production schedule.

Shipping Costs:
Shipping costs are calculated based on the size, weight, and destination of your order. The shipping cost will be displayed at checkout.

Need Assistance?
For any questions or issues regarding your shipment, please contact us at support@felichair.com or call +1 (951) 528-5657.

Thank you for choosing Felichair!

Returns: Request within 30 days. Items must be in original packaging and unused.

Shipping Costs: Customer pays return shipping unless the product is defective.

Restocking Fee: 15% applies to all returns.

Quality Issues: For defects, contact us to arrange a free return and full refund or replacement. Our products have a 2-year warranty.

Process:

1. Contact Us: Email support@felichair.com with your order number and return reason.
2. Return Authorization: We’ll provide return instructions.
3. Ship the Item: Pack securely and ship as directed.

Refunds: Processed within 5-7 business days after inspection, minus the restocking fee.

Non-Refundable: Customized and final sale items are not returnable.

Questions? Contact support@felichair.com or call +1 (951) 528-5657.

Thank you for shopping with Felichair!

At Felichair, we are committed to providing products that meet the highest standards of quality and safety. Here’s how we ensure our products exceed your expectations:

Quality Assurance

• Rigorous Testing: All our products undergo thorough testing to ensure durability, functionality, and reliability.
• High-Quality Materials: We use premium materials to guarantee long-lasting performance and comfort.
• Manufacturing Standards: Our products are manufactured in facilities that adhere to strict quality control procedures.

Safety Standards

• Compliance: Our products comply with relevant safety regulations and standards to ensure they are safe for use.
• Certifications: We obtain necessary certifications to verify that our products meet industry safety requirements.
• Safe Packaging: We use secure and environmentally friendly packaging to protect products during transit and ensure they arrive in perfect condition.

Customer Responsibility

• Proper Use: Please follow all usage instructions and guidelines provided with your product to ensure safe and optimal performance.
• Maintenance: Regular maintenance and care as outlined in the product manual will help extend the lifespan of your product.

Feedback and Support

• Quality Concerns: If you have any concerns about the quality or safety of our products, please contact us at support@felichair.com or call +1 (951) 528-5657. We are dedicated to addressing any issues promptly and ensuring your satisfaction.

Thank you for choosing Felichair. Your safety and satisfaction are our top priorities!

Cleaning:

• Dust Regularly: Use a soft, dry cloth.
• Avoid Harsh Cleaners: Clean with a damp cloth and mild soap. Avoid abrasive cleaners and excess water.

Protection:

• Avoid Sunlight: Keep out of direct sunlight.
• Use Coasters: Protect surfaces with coasters and mats.
• Wipe Spills: Clean spills immediately to prevent stains.

Conditioning:

• Apply Polish: Use wood polish or conditioner as needed, following manufacturer instructions.

Prevent Damage:

• Use Felt Pads: Prevent scratches with felt pads on objects.
• Maintain Humidity: Keep humidity levels consistent.

Repairs:

• Address Issues: Fix scratches or dents promptly; seek professional help for major repairs.

Storage:

• Store Properly: Keep in a cool, dry place.

Questions?
Contact us at support@felichair.com or call +1 (951) 528-5657.

Thank you for choosing Felichair!