PRIVACY POLICY
This Privacy Policy applies to the website felichair.com, (“FeliChair,” “we,” “us,” or “our”).
FeliChair respects the privacy of our customers and has developed this Privacy Policy to demonstrate our commitment to protecting your privacy. This Privacy Policy is intended to describe for you, as an individual who uses the FeliChair website, places orders by phone, uses our other services, or who otherwise provides us with information through phone, mobile application, fax, mail, at a retail store, or through various means (“Services”), the information we collect, how that information may be used, with whom it may be shared, and your choices about such uses and disclosures.
We encourage you to read this Privacy Policy carefully when using our Services or transacting business with us. By using our Services or otherwise doing business with us, you are accepting the practices described in this Privacy Policy. FeliChair is part of a family of businesses that spans various retail channels, including ecommerce, catalogs, and brick-and-mortar retail. “Affiliates” means companies within this family of businesses.
Affiliates may include the following types of companies:
- Subsidiaries: current and future companies directly or indirectly owned by FeliChair.
- Owners: current and future companies that directly or indirectly own FeliChair.
- Other Companies: current and future companies that may be directly or indirectly owned by FeliChair’s owners.
Examples of FeliChair Affiliates include similar retail brands within our group.
If you have any questions about our privacy practices, please refer to the “How to Contact Us” section of this Privacy Policy.
INFORMATION WE MAY COLLECT As described in this section, we may collect information that can identify you (“personal information”), such as your name, phone number, mailing address, and email address, (i) when you provide it to us when using our Services, or (ii) from our Affiliates, business partners, or other third parties. We may combine personal information from different sources. When you provide personal information through our Services, it may be sent to servers in various countries, including the United States.
INFORMATION YOU PROVIDE We may collect and store any personal information you enter on our online Services, provide by phone, furnish to our customer service department, or give us in another manner. This includes identifying information like your name, address, email address, telephone number, and, if you transact with us, financial information such as payment details. We may also ask for information about your interests, activities, gender, age, opinions about our products and services, and other demographic details. Interactions with our Services may be monitored, recorded, and retained, and we may use third-party service providers for collecting, storing, and analyzing this information.
INFORMATION FROM OTHER SOURCES Periodically, we may obtain both personal and non-personal information about you from our Affiliates, business partners, contractors, and other third parties, and add it to our account information or other collected data. This may include updated delivery details, purchase history, and additional demographic information.
INFORMATION ABOUT OTHERS We may also collect and store personal information about others that you provide to us. If you use our Services to send gifts or messages to others, we may store your personal information and that of each recipient.
OTHER INFORMATION We may collect information that does not identify you directly.
TRACKING TECHNOLOGY We and our service providers may use various tracking technologies to collect usage information whenever you interact with our Services. This may include combining automatically-collected data with other information we have about you, obtained from external sources. These technologies may gather personal information about your online activities over time and across different online services. We use tracking technologies for enabling our Services, analytics, improving our offerings, location determination, security, marketing, and online behavioral advertising.
INFORMATION COLLECTED AUTOMATICALLY When you use our online Services, we automatically collect information from your browser. This may include your IP address, browser type and language, access times, content of any undeleted cookies previously accepted from us (see “Cookies” below), and the referring website address.
No mobile information will be shared with third
parties/affiliates for marketing/promotional purposes. All other categories
exclude text messaging originator opt-in data and consent; this information
will not be shared with any third parties.
COOKIES Cookies are pieces of text that websites store on your computer. They enhance our ability to serve you by recalling your preferences and shopping information. We use session cookies (terminate after your internet session ends) and persistent cookies (stored until they expire or are deleted). We recommend leaving cookies turned on to fully utilize our shopping features.
We respect your choices regarding cookies. Most browsers allow you to control cookies settings through the Help portion of the toolbar.
You may also review “HOW GOOGLE USES INFORMATION FROM SITES OR APPS THAT USE OUR SERVICES” (located at www.google.com/policies/privacy/partners/).
We may permit third parties, including Affiliates, advertising companies, and ad networks, to display advertisements on our online Services. These entities may employ tracking technologies such as cookies to gather information about users who view or interact with their ads. They may collect data on where you, or others using your device, viewed and/or clicked on the ads they deliver, and may link this information with your subsequent visits to their advertised websites. They might also combine this data with personal information they have collected from you. The collection and utilization of such information are governed by the third party’s privacy policy. This data enables them to deliver targeted ads and measure their effectiveness. Some of these third-party ad companies may belong to the Network Advertising Initiative, which provides a central place to opt out of ad targeting by member companies (www.networkadvertising.org).
OTHER TECHNOLOGIES
We employ standard Internet technologies such as web beacons and similar tools to track the usage of our online Services, enabling us to customize both content and advertisements. These technologies may also be included in promotional emails or newsletters to ascertain if messages have been opened and acted upon. The insights gathered through these methods help us tailor our services, deliver targeted advertisements, and measure the overall effectiveness of our online activities, including advertising, content, programming, and more.
Web beacons (also known as clear gifs, pixel tags, or web bugs) are small graphics with unique identifiers, functioning similarly to cookies. They are embedded invisibly on web pages or within emails and are about the size of a period. Web beacons can deliver or interact with cookies, count users who have visited specific pages, and provide insights into usage patterns. Additionally, if you access our online Services through an advertisement on a third-party website, we may receive an anonymous identification number.
MOBILE SERVICES
If you have downloaded any Affiliate mobile application(s), we may collect information from your mobile device to enhance your experience and provide relevant information. This may include your geographic location, usage patterns within the Affiliate application(s), and details about your device. You can opt out of sharing certain information, such as location data, by reviewing the application’s terms and conditions before downloading, adjusting settings on your mobile device, or uninstalling the Affiliate application(s) at any time.
PERSONAL INFORMATION WE COLLECT FROM THIRD PARTIES
FeliChair collects personal information from various sources, including updated address and shipping instructions, credit information, data from advertisers, and information from social media platforms such as Facebook and Twitter. This information supplements the personal data we already possess and may originate from sources such as advertising networks, internet service providers, data analytics providers, government entities, operating systems and platforms, social networks, and data brokers.
FeliChair won’t share any personal data (phone numbers) and consent with third parties / affiliates or partners.
HOW YOU CAN ACCESS YOUR INFORMATION
If you have an online account with us, you can conveniently review and update your personal information by logging into your account. Alternatively, you can contact us by phone for assistance. For more information on how to reach us, details are provided below.
You also have the option to close your account at any time by contacting FeliChair customer service. After account closure, you will no longer have access to your personal information on our online Services. However, please note that certain information may be retained for purposes such as analytics, recordkeeping, fraud prevention, fee collection, enforcement of terms and conditions, protection of our Services and customers, or as otherwise required by law.
YOUR CHOICES ABOUT COLLECTION AND USE OF YOUR INFORMATION
You have the following choices:
- You may choose not to provide certain information, but doing so may limit your ability to use specific features of our online Services or other services, as such details may be necessary for membership registration, product purchases, contest participation, surveys, inquiries, or other transactions.
- To opt out of receiving promotional emails or newsletters, adjust your email subscription settings in My Account, click Unsubscribe in any promotional email received, or contact Customer Service. Note that transactional and relationship emails, such as service updates, administrative notices, and surveys, may still be sent without an opt-out option.
- Opt-out of sharing your name and mailing address with selected businesses for catalog, magazine, or fundraising offers by contacting us via phone, email, or mail. If you prefer not to receive mailings or have your personal information shared for direct marketing by other companies, please let us know.
- Under our Do-Not-Call policy, you can instruct us not to call you for marketing purposes by contacting FeliChair customer service. Your preferences will be implemented within 30 days, and we ensure our employees are trained to honor your requests. Note that non-marketing calls related to service or other purposes may still be made.
- Stop receiving promotional text messages by texting STOP to 818-983-9205. To cease receiving shipping alerts and return status texts, text NO to 818-983-9205. Consent to receive text messages is not required for purchases.
- Adjust your cookie settings by changing your browser preferences. However, disabling cookies may affect the functionality of certain features or services on our online Services.
- We respect “do not track” browser signals as required by law, although we do not currently respond to “do not track” signals incorporated into browsers in other contexts.
HOW WE PROTECT YOUR PERSONAL INFORMATION
We employ appropriate security measures, including physical, electronic, and procedural safeguards, to protect your personal information from unauthorized access, alteration, and disclosure. For instance, access to personal information is restricted to authorized employees who may only access it for permissible business functions. We use encryption during the transmission of sensitive personal information between your system and ours, and employ firewalls to prevent unauthorized access.
While we take steps to secure your information, no system can guarantee complete security. Therefore, we cannot promise that your personal information, searches, or other communications will always remain secure. It’s important to handle and disclose your personal information cautiously and avoid sending it through insecure email channels. For guidance on protecting yourself against identity theft, please refer to the Federal Trade Commission’s website at www.ftc.gov/bcp/menus/consumer/data.shtm.
USER-SUBMITTED CONTENT (BLOGS, BULLETIN BOARDS, REVIEWS, PROFILES, CHAT ROOMS, ETC.)
Our online Services may feature areas where you can share information about yourself and others, create profiles, communicate with others, post product reviews, or upload content (such as pictures, videos, or audio files). These activities are governed by our Conditions of Use. Please note that any information you voluntarily disclose in these public forums becomes publicly available and may be collected and used by others. For example, posting your email address may lead to unsolicited messages. We cannot control how others use information you voluntarily share, so exercise discretion and caution when posting personal information. Once posted, you may not be able to edit or delete such information.
CHILDREN’S PRIVACY
Our platforms require users to be 18 years of age or older in accordance with our Conditions of Use. Therefore, we do not knowingly collect personal information from children under the age of 13.
VISITING OUR ONLINE SERVICES FROM OUTSIDE THE UNITED STATES
This Privacy Policy governs the collection of information on our online Services from U.S. residents. If you access our online Services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States, where our servers and central database are located. The data protection laws of the United States and other countries may not offer the same level of protection as those in your jurisdiction. By using our Services, you consent to the transfer of your information to facilities in the United States and to third parties with whom we share it as described in this Privacy Policy. Rest assured, we take reasonable steps to protect your privacy.
NO RIGHTS OF THIRD PARTIES
This Privacy Policy does not confer rights enforceable by third parties or require disclosure of any personal information relating to users of our Services.
CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy periodically to reflect changes in our practices and services. When we make significant changes, we will update the “last updated” date at the top of this Privacy Policy and notify you via email (if available) or through prominent notice on our online Services. We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use, and share your information.
HOW TO CONTACT US
For questions about this Privacy Policy, our information practices, or to request information about our disclosure of personal information to third parties for direct marketing purposes, please contact us via email or postal mail. FeliChair is a brand and website operated by Felicity Furniture Development Inc.
Please contact us via email or postal mail:
Privacy Contact: Contact us at [email protected] or call +1 (818) 983-9205
